Director of Operations

The Role

We are seeking a highly experienced and strategic Operations Director to oversee the performance, development, and continued growth of the Sale e Pepe brand.

This is a senior leadership position within Thesleff Group, with responsibility for multiple sites, their General Managers, and the delivery of outstanding operational standards.

Reporting directly to the COO, you will ensure each venue meets its commercial, service, and brand objectives, while maintaining the group’s culture of excellence and hospitality.

About Us

Thesleff Group is a fast-growing hospitality group behind a collection of distinctive restaurants, bars and dining concepts in London and internationally.

Our portfolio includes Los Mochis in Notting Hill, London City and Beverly Hills; JUNO and LUNA Omakase; Sale e Pepe in Knightsbridge; Sale e Pepe Mare and Sale e Pepe Terrazza at The Langham, London; MA/NA Mayfair; Viajante87 in Notting Hill.

Our Sale e Pepe brand is an iconic name in Italian dining, known for its charm, authenticity and consistently high standards. Building on the heritage of our Knightsbridge institution and the successful opening of Sale e Pepe Mare at The Langham, London, we are focused on strengthening the brand and delivering exceptional experiences across our locations.

Key Responsibilities

• Lead, mentor, and support the General Managers of each site to achieve operational and financial targets.
• Drive brand consistency and service excellence across all Sale e Pepe locations.
• Monitor and analyse financial performance, implementing initiatives to maximise profitability.
• Ensure compliance with all licensing, health & safety, and food hygiene regulations.
• Lead talent development to build strong, high-performing teams.
• Work closely with senior leadership on strategic planning and the continued development of the brand.
• Maintain close relationships with suppliers, partners, and the wider hospitality community.

About You

• Proven multi-site management experience within premium restaurants or hospitality groups.
• Strong experience within a high-end or luxury restaurant group.
• Strong commercial acumen with the ability to analyse data and implement improvements.
• Exceptional leadership skills with the ability to inspire and develop teams.
• A strong understanding of brand consistency and the ability to ensure standards are delivered across different locations.
• Flexible, resilient, and highly organised, with the ability to thrive in a fast-paced environment.
• Experience driving performance, developing teams, and supporting the continued growth of an established restaurant brand.

Key Benefits

• Private Medical Insurance
• 10 days fully paid sick leave
• 28 days annual leave
• Pension Scheme
• Career progression within a rapidly expanding hospitality group
• Salary sacrifice
• Study support
• 50% discount across our restaurants when dining with family and friends
• Ongoing learning and professional development
• A collaborative, creative and people-focused culture
• The opportunity to work with some of London's most recognised hospitality brands

Why Join Us?

• Opportunity to shape and develop one of London’s most recognised restaurant brands.
• Work within a passionate, supportive senior team.
• Competitive salary and benefits package.
• Be part of an ambitious group with a strong portfolio of distinctive hospitality brands.

Thesleff Group is an equal opportunity employer committed to diversity and inclusion within the workplace. We encourage applications from all qualified individuals regardless of race, colour, religion, sex, national origin, age, disability, or other legally protected status.