Reservations Manager – Thesleff Group

London | Full-time | Office based

Thesleff Group is looking for a commercially minded Reservations Manager to lead our central reservations function across Los Mochis, Luna Omakase, Juno Omakase, Sale e Pepe, Sale e Pepe Mare, Viajante87 and MA/NA Mayfair.

Reporting directly to our Business Development Director, the Reservations Manager will lead a small team while taking ownership of reservations systems, reporting and booking performance. You will have the independence to identify improvements, recommend booking strategies and turn guest demand into stronger commercial results.

The Role

As Reservations Manager, you will:

Manage and develop a small central reservations team, ensuring efficient, personalised guest communication.
Configure and optimise OpenTable, including booking rules, availability, table inventory and booking policies.
Produce clear reports on covers, booking patterns, cancellations and no-shows, translating findings into practical recommendations.
Review reservations and booking strategies to maximise occupancy and revenue.
Work closely with venue leadership to ensure booking arrangements reflect service capacity and business priorities.
Maintain accurate guest profiles and ensure special requests are communicated effectively.

About You

You are an experienced Reservations Manager, or a Senior Reservations Executive ready to progress, with a background in premium restaurants or hospitality.

You will bring strong hands-on knowledge of OpenTable configuration and reporting, commercial awareness, excellent attention to detail and the confidence to work independently. As Reservations Manager, you will also be a supportive team leader who combines warm guest service with sound operational judgement.

Working Arrangements

This is a full-time, office-based position. Flexibility around start and finish times is required to meet operational demand.

What We Offer

Performance-related bonus opportunities.
Staff dining discounts across the group.
Training, development and career progression.
Employee assistance programme.
Company events and team socials.

Applicants must have the right to live and work in the UK.

Equal Opportunities

Thesleff Group is an equal opportunities employer. We welcome applications from all backgrounds and are committed to an inclusive workplace, regardless of age, disability, gender identity, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.