Online Delivery & Partnerships Manager – Thesleff Group

Central London | Full-time

What's in it for you?

Private Health Insurance
10 days fully paid sick leave
50% discount when dining across our restaurants with family and friends
Career development and progression opportunities
The opportunity to work across a diverse portfolio of premium hospitality brands
A people-focused and inclusive culture
The opportunity to play a key role in the continued growth and digital development of one of London's fastest-growing hospitality groups

The Opportunity

Thesleff Group is looking for a commercially minded and highly tech-savvy Online Delivery Partnerships Manager to help us maximise the potential of our digital platforms, technology partnerships and online revenue channels.

This is broader than simply managing Deliveroo, Uber Eats and Just Eat.

We are looking for someone who understands how technology can improve commercial performance within a fast-moving hospitality business. From optimising existing online platforms to identifying, implementing and embedding new apps, systems and technology across the Group.

You could come from food tech, hotel tech, hospitality technology, e-commerce, online delivery or another fast-moving commercial technology environment. What matters is that you understand platforms, data and digital customer journeys and can turn technology into tangible commercial results.

Our portfolio includes Los Mochis Notting Hill, Los Mochis City, Sale e Pepe Knightsbridge, Sale e Pepe Mare, MA/NA Mayfair, Viajante87, LUNA Omakase and JUNO Omakase, giving our Online Delivery & Technology Partnerships Manager considerable scope to make an impact across multiple brands and concepts.

Reporting to the Finance Director, you will work closely with Operations, Marketing, Finance and our external technology partners.

What will you be doing?

As our Online Delivery & Partnerships Manager, you will:

Take ownership of the performance and optimisation of our online delivery platforms, including Deliveroo, Uber Eats and Just Eat.
Continuously review our digital platforms to ensure we are maximising revenue, conversion, profitability and customer engagement.
Identify opportunities to improve the way technology is used across our restaurant portfolio.
Research and assess new apps, platforms and hospitality technologies that could improve commercial or operational performance.
Lead or support the implementation of new technology and applications across the Group, from initial assessment through to successful rollout.
Build strong relationships with technology providers and external platform partners.
Work with our delivery partners to maximise commercial opportunities, promotions, visibility and platform performance.
Analyse performance data and translate it into clear, commercially focused recommendations.
Optimise menus, pricing, promotions, product positioning and availability across digital channels.
Ensure systems and platforms are configured correctly and being used to their full potential.
Work collaboratively with restaurant teams to ensure new technology is successfully adopted at operational level.
Monitor developments within food tech and hospitality technology and identify opportunities relevant to Thesleff Group.
Challenge existing ways of working and identify smarter, faster and more commercially effective solutions.

What are we looking for?

Our Online Delivery & Partnerships Manager needs to be someone who genuinely enjoys technology but thinks commercially.

You don't necessarily need to have followed a traditional restaurant career path. We are particularly interested in people with experience in areas such as:

Food tech
Hotel tech
Hospitality technology
Online food delivery
E-commerce
Digital platforms
App or technology implementation
Technology partnerships

You will ideally have:

Experience working with digital platforms or technology within a fast-moving commercial environment.
A strong understanding of how technology can drive revenue, efficiency and customer experience.
Experience optimising online platforms using data and performance insights.
Experience implementing or rolling out new apps, systems or technology.
Strong commercial awareness and an instinct for identifying opportunities.
Confidence working with technology providers and managing external partnerships.
Strong analytical skills and the ability to turn data into action.
The ability to manage multiple projects and priorities simultaneously.
A proactive, curious and solutions-focused approach.
The confidence to challenge existing processes and recommend better ways of working.

Experience with platforms such as Deliveroo, Uber Eats or Just Eat would be advantageous, but we are equally interested in candidates who can bring relevant experience from the wider food tech or hotel tech sectors.

Above all, we are looking for an Online Delivery & Partnerships Manager who can look at a platform, system or process and ask: “Are we getting everything we possibly can from this?”

If the answer is no, we want you to help us change it.

Equal Opportunities

Thesleff Group is committed to creating an inclusive workplace where everyone feels respected, valued and able to thrive. We are an equal opportunities employer and welcome applications from all suitably qualified candidates regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.